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Paste any customer email, review, or message. Pick your goal. Get a reply — no tech skills needed.
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What's new · March 2026
Built from your feedback
We ran user tests with 5 small business owners. Here's what changed.
1
Personalised greetings
"Dear Customer" felt cold — testers said a first name would make replies actually usable.
✓ Added a customer name field. Replies now open with 'Hi Sarah,' instead of 'Dear Customer.'
2
Goal-first reply framing
"I want to pick the goal, not just the tone. Goals matter. Tone is fluff."
✓ Replaced the tone selector with four goal-driven options: Win them back, Own the mistake, Resolve it fast, Say thanks.
3
Positive review replies
"Can it also help me reply to good reviews? I'd use this all the time if it did that."
✓ The new 'Say thanks' goal generates warm, genuine replies to positive reviews and compliments.